Episode 10 | August 25, 2021
Karl Mosgofian, Gainsight CIO
Gainsight is building innovative customer-centric technology, so we sat down with their CIO, Karl Mosgofian, to hear about how he understands and supports the internal customer.
- CX & EX (0:55)
- Getting the most out of a survey (4:37)
- When to consolidate around a tool (10:42)
- Advice for improving employee experience (15:13)
“For goodness sakes, do what you can to make people effective and make their tools better. ”Karl Mosgofian